FAQ

1. Can I still send in paper-form reimbursement forms?

No, as of Summer Semester 2021, an application for a refund of the semester ticket is only possible online. Applications in paper-form will no longer be accepted. The only exception is the application case "health situation" either outside the application period or during the online application retrospective for the past semester.

2. Is non-presence teaching during Corona times a reason for requesting reimbursement?

No, since the semester ticket is valid 24/7, i.e. also during free time and not only on the way from home to university and back home, a refund is, unfortunately, not possible. Only one of the listed reasons for application can be reimbursed.

3. I have not validated my student ID for the current semester, do I still have to send it?

Yes, because a virtual check mark must be placed on the ID card so that a semester ticket for the current semester is not printed when the campus card is printed. We will gladly validate the campus card for the current semester for you.

4. The semester ticket from the previous semester is still deleted on my student ID, do I have to send the ID then as well?

Yes, as the ticket is only deleted off the card for one semester. Whenever the card is printed for the current semester, the ticket will be visible on the card again. The card simply has to be validated and a virtual checkmark has to be set - then we can print the current validity period without the semester ticket. For this we need to reveice the original ticket.

5. How do I send the campus card?

You can choose between a standard letter or an "Einschreiben" (so: standard or postage paid) for sending the campus card.

6. is the campus card insured when sent by mail?

Only if you send your campus card as a "registered letter standard", the card is insured up to 25 EUR in case of loss and up to 20 EUR in case of a "registered letter Einwurf". There is no insurance coverage for a standard letter. If the card is sent as a registered letter, the Student Service Center may waive the reissue fees if the letter is lost and the campus card needs to be reissued.

7. Does the AStA assume liability in case of loss of the campus card?

No, we do not assume liability in case of loss. Therefore, we also recommend sending it as a trackable letter and, because of insurance coverage, preferably as registered mail i.e Einschreiben.

8. Which envelope is needed to send the campus card?

It is sufficient to send the campus card in a standard DIN C6 or DIN long envelope or to enclose such a return envelope. Please do not use DIN A4 envelopes!

9. I have been informed that my proofs are not sufficient or suitable for the application reason - do I have to submit a new application now?

No, because you can change the proofs and upload new proofs via "My application" and entering the application data. Please also note the information on uploading.

10. I don't have a contract as proof for my internship yet, what now?

For the application reasons "stay abroad or internship or thesis outside the area of validity of the semester ticket" we list examples of what the proofs for the individual reasons could be. If, for example, you do not yet have a contract with the company in which you would like to do your internship, a confirmation from the company or the department is also sufficient. For stays abroad, a confirmation from the respective International Office is usually sufficient. As relevant information we need: Where does everything take place or where are you assigned (address of the company/ foreign university)? How long does it last (period of the internship/ thesis/ stay)?

11. When will I get my student card back?

We will send the student ID card back to you immediately after we have processed your application (given that we received an adressed and stamped envelope with your application). As long as the application is complete this should not take very long, however if there is anything missing from the application, the card will remain at the AStA until all missing documents are submitted. You will be able to check your status to see when your application is being processed and when we are sending your card back to you. You will then also receive an e-mail will all information regarding the returning of your card. The faster you have completed everything for your application, the faster we can return your card to you.

12. Do I need the application number for anything?

For us and the processing the application number serves the clear identification of your application, e.g. if it is not yet complete. Therefore, it is helpful for us if, for example, you simply enclose a small note with the number when you send us your campus card. Or if you write an email to us because of possible problems, please mention the application number in the subject line.